Gas service restored to nearly all Liberty customers in Jackson, Fruitland, Gordonville

SOUTHEAST Mo. (KFVS) - Utility crews have restored service to nearly all Liberty gas customers in Jackson, Fruitland, and Gordonville for the first time since the outage started on March 5.

According to the company’s website, local teams will continue to respond to customers who were not home or who must make repairs to customer-owned gas lines or appliances.

Such customers can call Liberty’s customer care team at 1-855-872-3242 to schedule a home visit.

The online statement went on to say, “We sincerely appreciate the understanding and support shown by residents and businesses across these communities.”

They are asking customers to leave porch lights on if they’re home. That way, teams know it is okay to enter your home. If they miss you, call the number on the door hanger crews leave behind (if after 6 p.m., call 1 for emergency).

As a safety reminder, customers should not attempt to turn on their meter or light appliances on their own.

On Tuesday evening, March 10, crews restored service to about 3,000 customers. In addition to homes and neighborhoods, crews estimate that they have restored service to most businesses.

The company had more than 150 team members involved in the effort, including mutual aid from neighboring natural gas utilities.

On Sunday afternoon, nonprofit Hope International brought in temporary shower and laundry units to help those impacted by the gas service disruption.

Liberty Utilities customers have been without gas services since Thursday, March 5.

The utility company first responded to the outage on Thursday around 4:45 a.m.

They said the main pipeline serving the area was shut down so crews could begin repairs, but the weather had slowed their efforts.

They said the gas line and the surrounding area are submerged under several feet of water.

Liberty believes the outage was caused by debris hitting the gas line while it was submerged by rapidly flowing floodwaters.

Liberty says the outage impacts just over 7,000 customers.

Click here to learn more about how gas service is restored.

Some restaurants and businesses were closed due to the outage.