Contact Us

Published: May. 3, 2021 at 10:41 AM CDT
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Both in person and online, there are many different ways to contact us at KFVS12/Heartland News:


Press releases/news announcements/story ideas: send your email to

Contacting on-air staff: On-air staff bios and email addresses

Viewer comments: email

To submit a comment for A Better Heartland: email

Pictures and video: email, or upload them to directly to cNews.

Direct email to employees: Most employee email addresses at KFVS12 follow a similar format: first name initial, followed by last name (without a space) “” To email an employee not listed below, follow this format. For example, John Smith’s e-mail would be

On social media:

Twitter: @kfvsnews, @kfvssports, @kfvsweather, @kfvs12, @kfvssales


By mail:

KFVS12 Main Studio 310 Broadway

Cape Girardeau, MO 63701

Southern Illinois Newsroom 500 E. Plaza Drive, Suite #2

Carterville, IL 62918

By phone:

Main switchboard: (573) 335-1212

News Tip Line: (800) 455-KFVS

Southern Illinois Newsroom: (618) 985-6300

By fax:

Business Fax: (573) 335-6303

Newsroom Fax: (573) 335-7723

Southern Illinois Newsroom: (618) 985-2681

Sales Fax: (573) 335-6733

If you have a specific question or comment and are not sure who to contact, you may contact one of the people below:

Overall station operations: General Manager Chris Conroy

News content: News Director, Roger Seay.

Community event sponsorship or station marketing: Director of Marketing, Paul Keener.

Advertising on KFVS12 & The Heartland’s CW: Director of Sales, Greg Carter

Advertising on Director of Sales, Greg Carter

Content on Digital Content Director, Amber Ruch

Programming on KFVS12 & The Heartland’s CW: Program Director, Kathy Cowan.

Engineering questions: Director of Technology, Tracy Lee

Internship information: Human Resources, Kathy Cowan.

Click here to Contact CBS Audience Services


To contact us about our closed captioning service or advise us about captioning problems, please contact the KFVS12 Program Director. We accept calls using TDD and we are available during normal business hours to address captioning issues.

Kathy Cowan, Program Director

Telephone: (573) 519-0124

TDD: (573) 335-0233

Fax: (573) 335-6303


To submit a complaint about an issue that cannot be resolved by contacting the Engineer on Call, you may write to:

Chris Conroy, General Manager


P.O. Box 100

Cape Girardeau, MO 63702

Telephone: (573) 335-1212

Fax: (573) 335-6303

E-mail: General Manager Chris Conroy