Week spotlights work done by Heartland 911 dispatchers

Updated: Apr. 18, 2019 at 10:55 PM CDT
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STODDARD COUNTY, MO (KFVS) - The person at the other end of your 911 phone calls often goes unthanked, but that is changing this week.

All of the 911 dispatchers in Stoddard County were recognized for their efforts to keep first responders and the community safe at a celebration in Dexter on Thursday, April 18.

The event is part of National Public Safety Telecommunicators Week.

Crystal Gibson has been an emergency medical dispatcher for 11 years and described it as a downpour of love and appreciation for what she does.

“It’s not just someone sitting in a chair waiting for that line to ring it’s a human being who cares about you and who wants to help you,” Gibson said. “I think it’s absolutely important this week showing the community what we do, and why we do what we do.”

A few months ago, Gibson got a call that a women was going into labor and quickly gave instructions over the phone to a family member who was able to deliver the baby.

“The baby was born about three minutes before the crew arrived,” Gibson said. “I heard the baby cry which was pretty awesome I got a little emotional because then I knew the baby was OK. They would not have known what to do, so I do believe I made a difference.”

Gibson was recognized and received the “Star of Life” award, Communication Divisions “Employee of the Year” award and also received a stork pin.

Gibson says meeting the family was the best thank you she could’ve asked for. It turns out the baby boy she helped deliver has the same name as her son.

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