San Diego Insurance Agent Proud To Be Part Of Farmers Insurance - KFVS12 News & Weather Cape Girardeau, Carbondale, Poplar Bluff

San Diego Insurance Agent Proud To Be Part Of Farmers Insurance That Was Voted Best In Customer Satisfaction

March 14, 2018 – – An insurance agent in San Diego, CA, Jose Aroeste, is proud to be part of Farmers Insurance Group, which has been voted best in small business customer satisfaction for 2017 by J.D. Power. J.D. Power had conducted an annual U.S. Small Commercial Insurance Study and for 2017, the focus was on the importance of customer satisfaction. Jose Aroeste remarked that it was a great honor to be part of an insurance group recognized to be the best in customer satisfaction.

“I am so pleased to be part of an insurance group that has received such high recognition in the J.D. Power study,” says the insurance agent. “They have performed a very strict study based on a 1,000 point scale. They considered various factors including interaction with clients, the various available policies, the billing and payment choices, and the various claims received. I have been trying to provide an excellent service to all my clients from the very start, and it is wonderful to see that this kind of attitude has been observed and recognized in Farmers Insurance.”

According to the insurance agent, who runs the Jose Aroeste Farmers Insurance Agency, there were several key findings in the study. First, it was observed that there is some dissatisfaction among customers, specially in businesses that have five to 10 employees. It was also noted that the biggest reason for a reduction in customer satisfaction was poor interactions with customers. Furthermore, it was found that successful businesses, such as Farmers Insurance, are those that apply multi-channel communication. Lastly, it was observed that there has been a rise in the use of self-service options.

The insurance agent had not been surprised that the insurance group had garnered such a recognition. Furthermore, he states that he and his agency had been emulating the kind of excellent customer service offered by Farmers Insurance. Thus, Gary W. says on the agency’s website: “Your staff provided clear and immediate feedback regarding my recent claim. They understand that their day-to-day familiarity with insurance claims and procedures is generally unchartered territory for policyholders … and provided clarity and patience when answering questions and providing assistance.”

The San Diego insurance agent aims to continue to pursue such high ideals when it comes to customer service.


Contact Jose Aroeste Farmer’s Insurance:

Jose Aroeste
13412 Pomerado Rd., Ste D
Poway, CA 92064

ReleaseID: 60020303

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