Software glitch results in large utility bill for some Cape Gira - KFVS12 News & Weather Cape Girardeau, Carbondale, Poplar Bluff

Software glitch results in large utility bill for some Cape Girardeau residents

(Source: KFVS) (Source: KFVS)
CAPE GIRARDEAU, MO (KFVS) -

A software glitch in the utility billing software resulted in some Cape Girardeau, Missouri residents getting a big surprise on their bill.

Approximately 1,400 people were affected by the glitch.

According to Nicolette Brennan with the City of Cape Girardeau, all customers did see a planned increase on their total water, sewer and trash utility bill due to rate increases and usage adjustments on July 1. However, a glitch caused some accounts to be overcharged for sewer services.

She said the bills are sent out in three waves. The first wave was sent out and that's when they noticed the glitch. The remaining bills that haven't been sent out are being looked over and will be fixed.

Brennan said during a recent software conversion to the new billing system, some sewer usage data transferred incorrectly, causing overcharges.

She said city staff worked with the software vendor to resolve the problem and review accounts to correct errors before they arrive in customers' mailboxes.

The city apologized for any inconvenience to customers. Brennan said any overcharges will be refunded.

If you think your bill is incorrect due to the glitch, you can call customer service anytime at 573-339-6322 or customerservice@cityofcape.org.

Download the KFVS News app: iPhone | Android

Copyright 2017 KFVS. All rights reserved.

  • Heartland NewsMore>>

  • New judge takes over post for judge against gay adoption

    New judge takes over post for judge against gay adoption

    Tuesday, February 20 2018 5:39 AM EST2018-02-20 10:39:40 GMT
    (Source: Raycom Media)(Source: Raycom Media)

    A new judge has taken over for a Kentucky judge who retired amid controversy over his objection to hearing adoption cases involving gay and lesbian adults.

    A new judge has taken over for a Kentucky judge who retired amid controversy over his objection to hearing adoption cases involving gay and lesbian adults.

  • Kentucky election to replace lawmaker who killed himself

    Kentucky election to replace lawmaker who killed himself

    Tuesday, February 20 2018 5:37 AM EST2018-02-20 10:37:14 GMT

    A special election in Kentucky to replace a state representative who killed himself last year includes both the man's widow and a retired teacher who held the seat for six years.

    A special election in Kentucky to replace a state representative who killed himself last year includes both the man's widow and a retired teacher who held the seat for six years.

  • breaking

    Suspect in custody after Sikeston man shot in legs

    Suspect in custody after Sikeston man shot in legs

    Tuesday, February 20 2018 5:33 AM EST2018-02-20 10:33:20 GMT
    (Source: Raycom Media)(Source: Raycom Media)

    The victim of a shooting has been taken to a hospital in Sikeston, Missouri. It happened around 7 p.m. on Monday, February 19. 

    The victim of a shooting has been taken to a hospital in Sikeston, Missouri. It happened around 7 p.m. on Monday, February 19. 

Powered by Frankly