Attempted phone scam in Kennett, MO serves as reminder - KFVS12 News & Weather Cape Girardeau, Carbondale, Poplar Bluff

Attempted phone scam in Kennett, MO serves as reminder

(Source: KFVS) (Source: KFVS)
KENNETT, MO (KFVS) -

A single phone call could leave you out more than a thousand dollars, all while you think you’re paying your bills.

A Kennett nursing home went through this but knew the signs of a phone scam so they called City Light, Gas and Water in Kennett.

The scammers have called several businesses over the past year, saying that they had a technician on the way to turn off the power unless the over due bill was paid immediately using a gift card such as a 'Moneypak.' The nursing home, who reported the call, said that they noticed a different accent and knew the CLGW's policy and that they wouldn't be calling. 

“They usually target our small businesses because they’re the one who needs their utilities turned on the most to generate business,” said Jill Rickman, the administrative Services Coordinator at the CLGW.

But because the nursing home recognized the scam and alerted the CLGW was able to call the scammers and get more information on what they wanted. The call went like this:

“Disconnection department this is Jackson,how may I help you," said the scammer over the phone.

"Yea I got a phone call that said my electricity is gonna be disconnected," said CLGW employee Royce Allen.

“Yes sir? Were you wanting to make a payment,” replied the scammer.

The call lasted more than 10 minutes which ended with the scammer telling Allen where to purchase a Greendot Moneypak. The full conversation is posted on Facebook:

“Yea.. it was a fun time," said Rickman. "We were able to get that one in and get it all the way through where they thought we were able to get the money cards.”

The CLGW said they make these calls so that they can better pick up on what their customers might be hearing from scammers and can send out warning accordingly. Some things they say could keep you safe include not use money paks to pay your bills, these are much like cash and are not traceable.

Also never give out your social security number over the phone, CLGW said they only ask for that when you first set up your account and that must be done in person. Also, check the caller ID, sometimes these are out of state numbers which would not be your Utility company. But even if they are local it’s not always real.

“It’s easy for them to change their phone number to look like your phone number and to call and demand a payment," said Rickman. "But our recommendation is to know your local business.”

Knowing how they charge and what their policies are is the best way to keep you safe. If you ever are concerned that it is a scam you should hang up and call your department immediately and ask if there is something you need to take care of.

Download the KFVS News app: iPhone | Android

Copyright 2016 KFVS. All rights reserved.

  • Trending StoriesTrending StoriesMore>>

  • Mother charged with killing teenage daughter

    Mother charged with killing teenage daughter

    Wednesday, August 23 2017 6:50 AM EDT2017-08-23 10:50:33 GMT
    Wednesday, August 23 2017 6:50 AM EDT2017-08-23 10:50:33 GMT

    Burned remains found on the mother’s farm were identified as those of her 16-year-old daughter, who she gave up for adoption when she was a baby.

    Burned remains found on the mother’s farm were identified as those of her 16-year-old daughter, who she gave up for adoption when she was a baby.

  • Solicitor: Suspect in deadly Conway bank robbery to face two counts of murder, other charges

    Solicitor: Suspect in deadly Conway bank robbery to face two counts of murder, other charges

    Wednesday, August 23 2017 6:21 PM EDT2017-08-23 22:21:40 GMT
    Front: Brandon Council (Source: Conway Police), Background: The scene in Greenville, NC where Council was apprehended. (Source: WITN reporter Lynnette Taylor's Facebook Live)Front: Brandon Council (Source: Conway Police), Background: The scene in Greenville, NC where Council was apprehended. (Source: WITN reporter Lynnette Taylor's Facebook Live)

    The person of interest in the double-murder and bank robbery in Conway on Monday is in custody. Brandon MIchael Council was arrested in Greenville, North Carolina Wednesday, along with two other people, authorities there confirmed.  Brandon Michael Council was wanted for questioning in connection with the murder of two CresCom bank employees during a bank robbery at the CresCom Bank in Conway on Monday afternoon.

    The person of interest in the double-murder and bank robbery in Conway on Monday is in custody. Brandon MIchael Council was arrested in Greenville, North Carolina Wednesday, along with two other people, authorities there confirmed.  Brandon Michael Council was wanted for questioning in connection with the murder of two CresCom bank employees during a bank robbery at the CresCom Bank in Conway on Monday afternoon.

  • Police: Mass shooting at gender reveal party was 'in no way random'

    Police: Mass shooting at gender reveal party was 'in no way random'

    Tuesday, August 22 2017 1:10 PM EDT2017-08-22 17:10:56 GMT
    (Cheyanne Willis/Facebook)(Cheyanne Willis/Facebook)

    The Colerain Township woman who said she lost her unborn child during a mass shooting that left 8 injured and one dead was not pregnant, police announced Monday. 

    The Colerain Township woman who said she lost her unborn child during a mass shooting that left 8 injured and one dead was not pregnant, police announced Monday. 

Powered by Frankly