TSA goes high-tech, uses Facebook Messenger to answer customer q - KFVS12 News & Weather Cape Girardeau, Carbondale, Poplar Bluff

TSA goes high-tech, uses Facebook Messenger to answer customer questions

(Source: AskTSA/Facebook) (Source: AskTSA/Facebook)
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Headed out of town? Got a question?

Good news: You can now reach out for help from TSA using just your cellphone.

Homeland Security announced that its customer service program, AskTSA, is expanding to Facebook Messenger.

TSA is the first government agency to provide customer service using Facebook Messenger.

The goal is to improve the customer service and better assist travelers before, during and after their flight.

How does it work:

Travelers can simply send @AskTSA a tweet or direct message on Twitter or send AskTSA a message on Facebook.

The AskTSA team can answer basic questions about air travel.

They can also provide helpful services to solve real traveler problems.

  • Want to know if an item can be packed in your luggage? Send AskTSA a picture of an item and we’ll let you know if it is allowed on a plane.
  • Did you leave an item behind at the checkpoint? The AskTSA team will help you locate your lost item and let you know how to get it back.
  • Was your ID lost or stolen? The team will tell you about our identify verification process and help you get through security at the airport.
  • If you’re TSA Pre?® eligible and don’t see it on your boarding pass, the team can help identify the issue and ensure you receive expedited screening.

You can send your questions 365 days a year from 7 a.m. to 9 p.m., Central Time, on weekdays and from 8 a.m. to 6 p.m. on weekends and holidays.

Who are you talking to?

The AskTSA team consists of consists of full-time employees, with diverse backgrounds.

Depending on your question, you might chat with someone in law enforcement, security operations, training, surface transportation or customer service.

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