Missouri Department of Insurance fines auto insurer Safe Auto fo - KFVS12 News & Weather Cape Girardeau, Carbondale, Poplar Bluff

Missouri Department of Insurance fines auto insurer Safe Auto for alleged violations

Missouri motorists insured by Safe Auto may receive a refund or credit thanks to a market conduct examination conducted by the Missouri Department of Insurance.

The department contends that the auto insurer failed to provide anti-theft discounts on vehicles that qualified for the discount between 2008-2015.

In addition to paying refunds to consumers, the insurer will also pay an $80,000 fine. Insurance fines are deposited to the Missouri State School Fund, by state statute.

"When Missourians purchase insurance coverage, insurers must honor the complete terms of the policies, including providing discounts as promised in the insurance policies," said Department Director John M. Huff.

"Our market conduct team will continue to hold insurance companies responsible for keeping their business practices complaint with the terms of the insurance policies and Missouri law."

Claims raised by the department in the examination, Safe Auto only provided the discount to policyholders who affirmatively indicated to the company that the vehicle contained anti-theft equipment rather than to all policyholders whose vehicles contained such equipment.

Safe Auto allegedly failed to provide discounts for airbag, anti-lock brakes, daytime running lights and passive restraints on some vehicles in which quotes were issued via their website.

Consumers seeking information whether they may be eligible for a refund or credit from Safe Auto should call 844-248-7021.

Consumers who have complaints or general questions about insurance, can call the department's  insurance consumer hotline at 800-726-7390 or by visiting insurance.mo.gov

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