Veteran patients voice concerns at Marion VA hospital meeting - KFVS12 News & Weather Cape Girardeau, Carbondale, Poplar Bluff

Veteran patients voice concerns at Marion VA hospital meeting

More than 30 people attended the meeting. (Source: Giacomo Luca, KFVS) More than 30 people attended the meeting. (Source: Giacomo Luca, KFVS)
Donald Hutson, Director of the Marion V.A. hospital speeks at the town hall meeting.  (Source: Giacomo Luca, KFVS) Donald Hutson, Director of the Marion V.A. hospital speeks at the town hall meeting. (Source: Giacomo Luca, KFVS)
Hutson hopes the meeting will help improve communications between the hospital and its patients. (Source: Giacomo Luca, KFVS) Hutson hopes the meeting will help improve communications between the hospital and its patients. (Source: Giacomo Luca, KFVS)
One veteran voiced his concerns about confusing electronic forms.  (Source: Giacomo Luca, KFVS) One veteran voiced his concerns about confusing electronic forms. (Source: Giacomo Luca, KFVS)
MARION, IL (KFVS) - Veteran patients and their family members were invited to voice their comments, questions and concerns at a town hall meeting inside the Marion, Illinois Veterans Affairs Medical Center on Monday night.

More than 30 people met inside the recreation center for the meeting.

The town hall meeting was designed to gain open and honest feedback from veterans, their family members and other beneficiaries.

“This is one of many steps were taking actually to advance care for the veterans and to enhance communications with the veteran,” Director of the Marion V.A. hospital Donald Hutson said.

Senior leadership and other subject-matter experts from the local VA hospital and benefits offices were present.

Air Force veteran Richard Kolk attended the meeting to voice his concerns about doctor patient communications and access to medication.

“I can say that the V.A. is trying to improve things," Kolk said.

Other veterans voiced concerns about confusing electronic forms and access to medical equipment.

“Veterans are the ones that wind up suffering for that we sometimes see,” Kolk said.

"Caring for Veterans is a calling, and our first commitment is to provide veterans and their families the timely, quality care and benefits they have earned and deserve through their service to our nation," said Secretary of Veterans Affairs Robert McDonald. "As we seek continual improvement and to rebuild trust among veterans, it is critical that we continue to listen and learn directly from those who use our system."

Secretary McDonald informed the Under Secretaries of Health and Benefits that each VA medical center and regional office should hold quarterly town hall meetings.

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