Jimmy John's warns of credit, debit card security breach - KFVS12 News & Weather Cape Girardeau, Carbondale, Poplar Bluff

Jimmy John's warns of credit, debit card security breach

(Source: Jimmy John's) (Source: Jimmy John's)

Jimmy John's is warning the public about a possible security breach involving credit and debit cards.

The company says it learned about the possible breach on July 30.

Approximately 216 stores seem to have been affected by this event, including the Cape Girardeau store on Broadway Street.

Cards impacted seem to be those swiped at the stores. Jimmy John's say it did not include cards entered manually or online.

The company says it hired forensic experts to help with its investigation.

Jimmy John's says an intruder stole log-in credentials from Jimmy John's point-of-sale vendor to remotely access the point-of-sale systems at stores between June 16, 2014 and September 5, 2014.

The security compromise has been contained, according to a news release.

The credit and debit card information may include the card number and in some cases the card holder's name, verification code, and/or the card's expiration date. Information entered online, such as customer address, e-mail, and password, remains secure, according to the company.

The company says it has installed encrypted swipe machines, implementing system enhancements, and reviewing its policies and rules for its third-party vendors.

For more information call (855) 398-6442.

Customers are also encouraged to check their credit and debit card accounts and tell their bank if they notice any suspicious activity.

Online: https://www.jimmyjohns.com/datasecurityincident/index.html

Attorney General Lisa Madigan warned consumers on Thursday about the breach.

She announced her office is leading an investigation into the possible breach of customers' personal and financial information.

Madigan urged Illinois residents to call her office's identity theft hotline at 1-866-999-5630. She also offered these tips for consumers who have recently made purchases at Jimmy John's using a debit or credit card:

  • Set up Transaction Alerts on your accounts to receive notifications when your credit or debit card is used above a certain dollar amount, so if someone uses your card without authorization, you'll receive a text message or email and can immediately call your card issuer to dispute the charge.
  • Regularly review your bank and credit card statements to make sure there are no unauthorized transactions. Contest any unauthorized charges immediately by contacting your bank using the toll-free number on the back of your credit or debit card. Prompt reporting of unauthorized charges is critical to limit your liability, particularly if you are a debit card user because liability depends on how quickly you report a lost or stolen card. For instance, if you report a lost or stolen debit card before any unauthorized transactions occur, you are not responsible for any of the unauthorized charges, but if you make the report within two business days of losing your card, you can be liable for up to $50 of unauthorized charges. After two days, reporting lost or stolen cards can increase your liability anywhere from $500 and up.
  • Review your credit reports for unauthorized accounts. You are entitled to one free credit report from each of the three nationwide credit reporting agencies per year. Go to www.annualcreditreport.com, or call 1-877-322-8228 to order your credit reports. Make sure all the information is correct. If not, immediately contact the credit reporting agency to request that the information be explained or corrected.
  • Consider putting a security freeze on your credit. A security freeze, also known as a credit freeze, essentially locks down your personal data at the consumer reporting agency until an individual gives permission for the release of the data, which can prevent someone from taking out credit in your name. You can easily have the freeze lifted when you want to allow a company to check your credit if, for instance, you are opening new accounts or purchasing a car or home.
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