Citizens say water bills are too high, city officials disagree - KFVS12 News & Weather Cape Girardeau, Carbondale, Poplar Bluff

Citizens say water bills are too high, city officials disagree

Randy Rogers says his water bill usually runs about $30 a month, but his last bill was nearly $70. Randy Rogers says his water bill usually runs about $30 a month, but his last bill was nearly $70.
CARUTHERSVILLE, MO (KFVS) -

Randy Rogers says his water bill usually runs about $30 a month, but his last bill was nearly $70.

"The bill was at least twice as much higher than it'd normally be,” Rogers said.

Rogers isn’t the only Caruthersville citizen who is concerned.

"I really had concern when talking in the community with some of the other residents here and they were expressing their bill and it was extremely high," said Rogers. "Some bills as much as four and five times higher."

Carolyn Ray says her water bill last month was unmanageable.

"Last month it was $25.95. This month it ran $279.95,” Ray said.

Workers did find a leak in Ray’s water system, but she doesn’t think that’s the only problem.

"I don't think that leak ran the bill up to $299 just over a month’s time," Ray said.

City Water Manager Paul Shaw says about 300 residents called with questions about their bills. Typically, the city takes about 150 calls concerning water bills. Shaw says there are not problems with the meter readings.

"Our guys go out, look at the meters, make sure there's not a leak, make sure the readings are right,” Shaw said.

He says the higher bills are due to the change in temperature.

"Usually every year during the hotter months, our readings are up because people use more water,” Shaw said.

Rogers says he’s convinced there is a problem.

"Approximately 300 people have complained so obviously there's something wrong with the system and I just ask them to fix it and I don't think we should have to pay something we have not used,” Rogers said.

He will be attending the city council meeting on Monday to express his concern.

"I'm not only concerned for myself but I'm concerned for all the citizens that use the Caruthersville water service,” Rogers said.

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