Saline Co. 9-1-1 dispatcher named Central Region Honoree - KFVS12 News & Weather Cape Girardeau, Carbondale, Poplar Bluff

Saline Co. 9-1-1 dispatcher named Central Region Honoree

Nicole Stricklin received her Smart911 Award pictured with her mother Neva Stricklin. Telecommunicator Stricklin received her award from Sheriff Keith Brown and E-911 Director Tracy Felty. (Source: Saline County Sheriff's Office) Nicole Stricklin received her Smart911 Award pictured with her mother Neva Stricklin. Telecommunicator Stricklin received her award from Sheriff Keith Brown and E-911 Director Tracy Felty. (Source: Saline County Sheriff's Office)
SALINE COUNTY, IL (KFVS) -

The second full week in April is traditionally celebrated as National Public Safety Telecommunications Week, and in honor of that, the Second Annual Smart Telecommunicator Awards kicked-off last month.

From across the U.S., 911 call-takers and dispatchers (telecommunicators) were nominated by peers and individuals for leadership, performance, compassion for callers, ability to inspire co-workers and overall contributions to their Public Safety Answering Points.Twelve finalist entries were then selected for an online public vote to determine a national winner and four regional honorees.

On Monday, Rave Mobile Safety, the trusted software partner for campus and public safety, announced that Nicole Stricklin of the Saline County Sheriff's Office is the Central Region Honoree. Stricklin, an experienced telecommunicator, found herself on the other end of the phone when her mother suddenly stopped breathing during a visit. After advising her own PSAP of the need for an ambulance, she performed CPR until help arrived. Stricklin's deft handling of this personal situation saved her mother and won additional praise from her fellow 911 responders. For this reason, Stricklin was named a Smart Telecommunicator.

The Smart Telecommunicator Awards are conducted by Rave Mobile Safety's Smart 911, the acclaimed national public safety service, in partnership with the Industry Council for Emergency Response Technologies and the Denise Amber Lee Foundation. One national winner and three other regional winners were also announced and can be seen at www.smart911.com/sta

"The job of a telecommunicator requires an individual to diffuse emergencies and avert tragedy, while maintaining their composure ," said Tom Axbey, CEO of Rave Mobile Safety. "We were so impressed by all the entries received and congratulate all the winners on their accomplishments."

On Monday, April 29, T/C Nicole Stricklin was presented with her award by Saline County Sheriff Keith Brown. The following is the excerpt from the presentation by Lt. Tracy Felty: On June 7, 2012 T/C Nicole Stricklin stopped by her mother's house in Harrisburg to check on her mother, while at her residence, Nicole's mother Neva stopped breathing.

Nicole dialed 911 to her own dispatch center and requested an am bulance. Nicole then began CPR on her mother until the ambulance arrived. Neva was taken to Harrisburg Medical Center and was later flown to Deaconess Hospital in Evansville, Ind. Neva spent three weeks on a ventilator and was later moved to Select Hospital in Evansville for four weeks. Neva has since returned home and is again living on her own.

T/C Nicole Stricklin was nominated for an award by SMART911. On April 1, SMART 911 opened balloting. Nicole competed in the Central Region against a telecommunciator from Chicago and one from Mississippi. As well as competed for a national title with 11 other nominees, as well.

On April 17, T/C Stricklin was notified that she had received the SMART911 award for the Central Region. The National SMART911 award winner was Robert Nute, a telecommuncator that handled the Sandy Hook School Shooting, in Newtown, Conn.

The other winners included:

  • NORTHEAST: Patricia Furdon of Massachusetts State Police
  • SOUTHEAST: Phyllis White of Orlando Police Department
  • WEST: Michelle Scheub of Steel Rice 9-1-1

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