Water service line coverage mailer leaves many questions - KFVS12 News & Weather Cape Girardeau, Carbondale, Poplar Bluff

Water service line coverage mailer leaves many questions

A spokesperson with the Illinois Attorney General's Office says they've received a handful of complaints about HomeServe and are investigating. A spokesperson with the Illinois Attorney General's Office says they've received a handful of complaints about HomeServe and are investigating.
A number of Marion residents received mail offers about water service line coverage. A number of Marion residents received mail offers about water service line coverage.
Kathryn Neilson says recently she received a mailer she's never seen before, telling her about water service line insurance. Kathryn Neilson says recently she received a mailer she's never seen before, telling her about water service line insurance.
MARION, IL (KFVS) -

Recently a number of Marion residents received mail offers about water service line coverage.  At a city council meeting, Mayor Bob Butler issued a public warning to citizens about the offer. But it's an offer that's left many in the city wondering about the insurance.

For more than 40 years Kathryn Neilson has called Marion home. Neilson says recently she received a mailer she's never seen before, telling her about water service line insurance.

"I couldn't understand why they are asking for insurance on my water line," Neilson said.  

Neilson is not alone. Marion Assistant Police chief Daniel Byrne says the water department received several calls asking about the same letter. 

"We advise them it is an insurance, it's up to you if you want to buy it, it is a legitimate company we have checked into that, but it's not something that you really need," Byrne said.   

Byrne says the city does not endorse the company and warns residents to look at the fine print.

The letter comes from HomeServe.  We called the company to learn and spoke with Senior Vice President Myles Meehan.  

"Our main office is in Stamford, Connecticut," Meehan said.

Meehan says the company provides emergency home repair programs. In southern Illinois and Missouri the company offers water service line protection, using local service contractors.

"They don't have to worry about trying to go get a contractor to come make the repairs on their own and certainly have to pay for it," Meehan said.

Meehan says HomeServe is an independent company. When asked about the general exclusions noted on the mailer Meehan said, "It's not uncommon that in service contracts or insurance coverage there are exclusions but I think you'll find that for the customers that have this service we do come out and make repairs."

Still Neilson says she doesn't regret her decision to bring her mailer to friends at the senior center. 

"If don't understand it, I'll find someone who does," Neilson said.

A spokesperson with the Illinois Attorney General's Office says they've received a handful of complaints about HomeServe and are investigating.

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