Family Support Division office in Perryville not closing

Rumors started to circulate that the office would be closing, and all services routed to Cape Girardeau County.
Rumors started to circulate that the office would be closing, and all services routed to Cape Girardeau County.
Late Wednesday afternoon, the Missouri Department of Social Services out of Jefferson City confirmed that was not the case.
Late Wednesday afternoon, the Missouri Department of Social Services out of Jefferson City confirmed that was not the case.

PERRYVILLE, MO (KFVS) - On Wednesday clients filed in and out of the Family Support Division office in Perry County wondering about the future of the facility.

Rumors started to circulate that the office would be closing, and all services routed to Cape Girardeau County.

Late Wednesday afternoon, the Missouri Department of Social Services out of Jefferson City confirmed that was not the case.

The following is information sent to Heartland News from Arleasha Mays, Assistant Communications Director for the Missouri Department of Social Services.

To meet Gov. Jay Nixon's call for more efficient state government, the Family Support Division (FSD) and the Children's Division (CD)of the Missouri Department of Social Services are examining business infrastructures, and service delivery models to better reflect changing demographics and caseloads.
The FSD intends to establish a resource center in Perry County where customers can obtain or submit applications for services, drop off or obtain information needed about their case and obtain answers to general questions concerning FSD's programs.  FSD will establish a customer service center in the existing Cape Girardeau FSD office where customers can also access FSD services and information.  In addition, the customer service center staff will manage and maintain the caseload for both Perry and Cape Girardeau County customers.
FSD does not anticipate any lay-offs of staff as a result of this reorganization.  Some of the staff currently based in Perry County will be transferred to the Cape Girardeau County office.
The capacity to manage the workload will increase as FSD can combine more staffing resources in fewer locations to increase economies of scale.  As efficiencies are realized in workload management, customers should see an improvement in service delivery.
Building, operating and administrative costs will decrease as better utilization of leased space is realized and as staffing resources are reallocated. 
These reorganization efforts are anticipated to occur by June of this year.  FSD and CD will keep customers informed on the upcoming changes to ensure no disruption in access to services.

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